Refund and Returns Policy
Refund and Returns Policy for Fidel’s Flower
Effective Date: 12/02/2021
At Fidel’s Flower, we strive to ensure customer satisfaction. If you are not entirely satisfied with your purchase, our Refund and Returns Policy outlines the terms under which we accept returns and issue refunds.
1. Eligibility for Returns
Products are eligible for return if:
- They are unused, unopened, and in their original packaging.
- A return request is initiated within 14 days of delivery.
- The item was received damaged or defective.
2. Non-Returnable Items
Certain products are not eligible for return, including:
- Perishable goods.
- Opened or used items.
- Gift cards and promotional items.
3. Refund Process
- Refunds will be issued to the original payment method after inspection and approval of the returned item.
- Processing may take 5–10 business days.
4. Return Shipping
- Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
- A pre-paid shipping label can be provided for convenience, with the cost deducted from the refund.
5. Damaged or Incorrect Items
- For damaged or incorrect orders, please contact us within 48 hours of receipt.
- Photos of the damaged product or incorrect items may be required to process the claim.
6. How to Initiate a Return
To start a return, contact us at:
Email: [Insert Email Address]
Phone: [Insert Phone Number]
7. Policy Updates
We reserve the right to modify this policy. Changes will be communicated on this page with an updated effective date.
For any questions or assistance, please reach out to our customer support team. Thank you for choosing Fidel’s Flower!